Safe at Home Senior Care has achieved an excellent reputation as a top-quality caregiver service. We are the ONLY Diamond Certified home care agency in Santa Cruz County. This is a distinction we are very proud of. We have achieved this distinction 4 years in a row based on high customer satisfaction ratings from current and former clients. As a result, our growth has been due primarily to word-of-mouth referrals from satisfied clients and their families. We remain in close contact with our clients, families and caregivers to ensure your satisfaction with all aspects of your care. In 2015 we will be celebrating our 10th year of serving the community and there is no other agency that is as responsive, compassionate and as flexible as Safe at Home Senior Care. We take pride in having the finest, best trained and most responsible caregivers in the industry.
Safe at Home Senior Care makes every effort to send the caregiver with whom you are familiar. If your regular caregiver is unable to work a scheduled shift due to illness or some other emergency, we will provide a suitable substitute. Naturally, we will keep you informed of any changes. Our goal is to establish a long-term match between client and caregiver, and to keep the same caregiver with a client as long as the client is satisfied. This is based upon our experience that developing a strong rapport and trust with your caregiver is a vital component to a successful home care experience. In short, we want to avoid the “revolvingdoor” of caregivers. However, for very practical reasons this is dependent on the level and frequency of service. We always want to have, at least, one back-up that you know. In the case of 24 hour live-in care, there may be up to three caregivers since we try not to schedule more than two consecutive shifts. For your protection, our caregivers must be fresh, rested and healthy.
Yes. Safe at Home Senior Care arranges for an introduction by our Client Relations Coordinator for you and your caregiver to meet prior to beginning services.
Absolutely! They are all experienced and receive additional training upon being hired. We have excellent caregivers and Certified Companion Aides who truly have a passion for providing care and they are OUR employees, thoroughly interviewed, screened and background/referenced checked (state and national), trained and oriented, bonded and insured. Many of our caregivers have nurses aide training as well. In addition, we look for caregivers who have had the life experiences of raising their own children as well as caring for their parents or grandparents at some point in the past. We feel that these experiences are invaluable and one of the guiding philosophies of our founders is that they will never hire someone that they wouldn’t have felt comfortable placing with their own parents.