We understand there are several options to consider when selecting a home care agency to care for you or your loved one. Here are a few of the reasons why we consider ourselves to be the best in the business.
Accessability
When you sign up with Safe at Home Senior Care, you have access to our management 24-hours a day, 7-days a week, 365-days a year. If you’d like to make changes to your care plan, update your schedule or simply verify the dates and times you or your loved one are scheduled to receive care, you can connect with a live person immediatly.
You can reach a live person any time day or night by calling our 24-hour scheduling line:
(831) 345 – 5691
If you simply are inquiring about services or would like to speak with our management, you can reach Safe at Home Senior Care management during regular business hours M-F from 8:30am – 5:00pm. If you are calling after hours, please leave a message. These messages are automatically routed to the cell phone and email of our Director. Messages are checked and responded to the same day in most cases.
You can reach an individual from our management team by calling our main number:
(831) 462 – 3500
Quality Care
We spend countless hours vetting our caregivers to find the highest quality individuals to employ. We partner with people who truly care about enhancing the lives of our seniors and adult disabled clients. All of our caregivers are bonded, insured and covered with workers compensation insurance to protect you and your loved ones from loss and liability. All of our caregivers have been fingerprinted, have clean criminal backgrounds and clean driving records. Before we employ a caregiver with our agency, we ask ourselves, “would we trust this individual to care for our mother or father?” If the answer is no, we do not employ that individual.
Safe at Home Senior Care is the ONLY Diamond Certified home care agency in the county. We earned this distinction based on our consistently high feedback scores from both our existing and former customers. 2015 marks the 5th consecutive year in which we have achieved this great honor!
Safety
Our goal is to keep our seniors safe and comfortable in their own homes for as long as possible. We promote safety by providing thorough and consistent training to our caregivers that focus on addressing challenges faced by our senior population i.e. dementia care, fall prevention, hospice training, etc.
Safe at Home Senior Care uses a sophisticated scheduling system that alerts our scheduling team in the event that a caregiver is running late or is not able to show up for a scheduled shift due to emergency. This technology is operating 24-hours a day / 7-days per week. It allows our schedulers to make adjustments on the fly and find replacement caregivers to ensure that your loved ones are always safe, cared for and never alone.
We take the time to fully assess our new clients during our “in-home assessment”. During this time, we gather all of the pertinent data pertaining to that individual that will allow us to make sure they are safe and comfortable while in our care. The information we gather in the assessment process includes, but is not limited to: special dietary restrictions, medical history, emergency contacts, ambulation, personal care considerations, interests and hobbies and more. All of this information is compiled and formulated into a Care Plan document that stays in our clients home so that our caregivers can remain up to speed on all of the considerations necessary to make sure you or your loved one is safe and cared for. Upon becoming a client, you will be assisted by a Client Relations Coordinator whose job it is to maintain consistent contact with you and our caregivers to ensure the comfort, satisfaction and your overall safety needs are being met while in the care of Safe at Home Senior Care.
Communication
Communication is key in any business and it is especially critical when providing services that affect the safety and overall well-being of our senior population.
We communicate with you throughout the entire process of caring for you or your loved one.
From the initial service inquiry, to the in-home assessment, to matching your loved one with the appropriate caregiver(s), to customizing a Care Plan and creating a schedule, we are there with you every step of the way. We understand how intimate and personal this service is. This is why we place special emphasis on matching the right caregiver with our clients. We match our caregivers with our clients based on their skill set and abilities as well as their personalities. Our goal is to find the right match so that our caregivers can develop long-term, quality relationships with our clients. We ask for your feedback throughout this process. If we don’t get the match right the first time, we have the ability to make changes until we do. Your feedback is important to us.